Events

ITIL®v3 Foundations Certificate Course

December 06, 2017 9:00 AM to December 08, 2017 5:00 PM
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DeVry
2655 Camino Del Rio North Ste.
San Diego, CA 92108
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Course Agenda:
Day 1 – 9:00 a.m. to 5:00 p.m.

  • Course Introduction
  • ITIL® Background
  • Service Lifecycle
  • Service Strategy
  • Service Design
  • Practice Exam Questions
  • Homework Assignment
    • Day 1 Homework Questions
    • Review Day 1 Course Material


Day 2 – 9:00 a.m. to 5:00 p.m.

  • Review Day 1 Homework Questions
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Homework Assignment
    • Day 2 Homework Questions
    • Review Day 2 Course Material


Day 3 – 9:00 a.m. to 4:00 p.m.

  • Comprehensive Course Review
  • Review Day 2 Homework Questions
  • 40 Question Simulated Exam
  • Review 40 Question Simulated Exam
  • Additional Sample Exam Questions
  • ITIL® Foundation Certification Exam


Workshop Dates:
December 6, 7, and 8th 9AM to 5PM

Instructor Profile:
WILLIAM COOK
is the founder and CEO for Seven Wonders Learning, a training and consulting services company founded in 2001 and headquartered in Las Vegas, Nevada. Bill has over 20 years of management experience including 6 years as a public sector CIO, 6 years as an IBM Systems Engineer and 3 years as a National Education Manager for Autodesk.

Bill holds a Bachelor's Degree in Engineering from Cal Poly and a Master's in IT Management with an emphasis in digital security. He also holds an IT Infrastructure Library (ITIL®) Expert Certification and an ISO/IEC 20000 Consultant/Manager Certification in IT Service Management. In addition, he holds a Project Management Professional (PMP®) Credential from the Project Management Institute and a Control Objectives for Information and related Technology (COBIT®) Certification from the IT Governance Institute.

Bill is a recipient of the California 2001 Malcolm Baldrige Quality Award and is a recognized public speaker on IT management issues with both domestic and international engagements in North America, South America, Europe, and Asia.

Bill and his IT accomplishments have been featured internationally on TechTV and in numerous IT publications including Network World, InfoWorld, Internet Week, and Information Week magazines. He is the author of the ITIL® v2 Foundation curriculum delivered worldwide through IBM Global Learning Services. His client engagements include many well known public and private sector organizations such as IBM Corporation, Charles Schwab, Ford Motor Company, Philips Electronics, University of Miami, MGM Resorts International, State Street Bank, and International Game Technology (IGT).

Bill’s real world management background, combined with his engaging and energetic presentation style, creates a uniquely effective experience for his students.

Location: DeVry, 2655 Camino del Rio North, San Diego, CA 92108
Look for signs for the room number when you arrive at DeVry for the course.

Course Fee: Registration is $1000 for PMI members and $1200 for non-members.  Fee must accompany registration.  No walk-in registrations!

Tickets

$1,000.00 ITILv3 Certificate Course Registration

$1,200.00 Non-PMI Member ITILv3 Foundations Certificate Course

Documents

Agenda ITIL Foundation